Our customer service and support experts are at your side
The fast track to effective use of diaLIMS
diaLIMS is a standard software that can be used in many areas and for many requirements in a wide range of companies across all industries. This is only possible because diaLIMS can be extensively customised to individual processes through configuration alone.
No programming is required to obtain a customised solution.
Our experienced project managers will support you with a high level of expertise during the implementation project to optimise the configuration of diaLIMS. You will familiarise yourself with diaLIMS and the many configuration options. Our customer service and support experts are always available to provide you with advice and assistance, even after the successful introduction of diaLIMS, and will continue to help you optimise your system.
Contact our support team if you have any questions or problems.
If you want to implement extensions or new functionalities and modules, please contact our customer service team.
Contact our support team
You can contact our support team at any time during our normal operating hours:
Monday to Friday from 09:00 to 16:00 (except public holidays).
Contact us via:
Support e-mail: support@dialog-edv.de
Support hotline: +49 511 985940-33
Contact our customer service team
You can contact our customer service team at any time during our normal operating hours: Monday to Friday from 09:00 to 16:00 (except public holidays).
Contact us via:
Our contact form
Customer service e-mail: service@dialog-edv.de
Customer service hotline: +49 511 985940-60
Services of the diaLIMS customer service
Do you have a new idea or need additional licences?Simply contact our customer service team for reliable support. Our team will provide you with expert advice on new requirements and the realisation of your ideas with diaLIMS - so you can always optimally cover your processes with our product and thus gain the best possible benefit from diaLIMS.
Customer service also supports you with concepts, requirements analyses and integration services and conducts training courses and workshops. You can also contact us if, for example, you want to change reports or templates, programme macros, set up interfaces to new devices or IT systems or expand your system in any other way. We look forward to hearing from you.
Services of diaLIMS software maintenance & support
For rental licences, the services for software maintenance and support are included in the monthly fee.For purchase licences, software maintenance and support must be ordered separately.
Support provides assistance with questions about operating conditions and the use of diaLIMS. In addition, error and fault messages can be reported to our support team.
Support does not provide any consulting services, training, concepts, requirements analyses, integration services or similar.These services can be ordered separately from dialog EDV customer service.
Response times during normal support operating hours:
- for serious faults: less than 2 hours
- for other faults: less than 8 hours
- other messages: less than 16 hours
Times outside normal support operating hours are not counted towards the response time.
Software maintenance includes the following services:
- permanent warranty extension on all diaLIMS functions
- No licence fees for updates and upgrades to new releases and versions
Our services at a glance:
| Description | With software maintenance | Without software maintenance |
| Hotline support | free of charge | hourly service rate |
| Provision of an executable customer test environment and a development environment | yes | no |
| Permanent warranty extension on all functions of the diaLIMS | yes | no |
| Response time | guaranteed response times | no assurance |
| Licences for new releases and versions | free of charge | at cost |
Remote support: fast on-site support
It is usually most effective for our hotline support to look at a problem directly on site.
With the help of the TeamViewer programme, we look directly at your screen after your approval and solve queries together with you, right in front of your eyes.
It goes without saying that you can rely on secure data transmission.
Click on the following link to start the programme for remote support:
Download diaLIMS remote access software