The quality standards of our software

Our quality assurance measures

By carrying out manual and automatic tests, analysing errors at an early stage and the associated validation of existing functionalities, our quality assurance team helps you to implement your desired system adaptations.

We invest the necessary time in our product in order to guarantee the high quality of our software and achieve a high level of acceptance among our customers and users. Our quality assurance ensures that the usability of the software is optimised and that the technical requirements are applied and supported in the best possible way, thereby achieving a significant benefit for our customers. This not only ensures user satisfaction, but also that costs and time are saved in the laboratory departments and application areas.

Our quality at a glance

  • Quality checks by ISTQB-certified software testers
  • Review of complex customer-specific customisations
  • Execution of comprehensive manual and automated tests
  • Component, integration, system and acceptance tests
  • Error analysis and error reports
  • Validation of existing functionalities
  • Development of process optimisations

Quality assurance with certified software testers

dialogue EDV has its own department that is fully dedicated to the quality assurance of our software.

The main task of the quality assurance department is to check all functional enhancements and system improvements against the technical requirements.

Regardless of whether it is diaLIMS, diaLIMS Dashboard, our sampling app or web services - our certified software testers test the finished product and are guided by the specifications of the ISTQB - International Software Testing Qualifications Board.

As a matter of principle, our company supports all employees across all departments in training and further education as well as in achieving certifications.

Accordingly, all our software testers are certified by the ISTQB and therefore have an optimal and standardised understanding of software quality assurance.

Integration of QA into the processes

Our software testers are involved in the entire development process for new programme enhancements right from the start. This means that they are integrated into the processes right from the planning and design stage and can plan quality assurance measures at an early stage.

The software testers are represented in most coordination meetings. The colleagues analyse the concept to identify further requirements, assess the effort required for quality assurance and propose and plan automated tests.

In addition, QA works together with other teams to optimise processes.

Manual tests

Before a new feature or a customised adaptation is installed in the customer's test system, we run it through a defined test process. This process can take the form of manual tests, for example.

A review usually takes place with the project manager. The project managers represent the interface to the customer and are best placed to assess whether the implementation meets your expectations exactly.

As soon as a developer has completed the programming, another developer checks the code in a code review in accordance with the dual control principle. This often allows initial errors to be avoided and corrected.

A QA employee then checks the behaviour in diaLIMS against the requirements and, in the event of anomalies, creates so-called defects, which can be used to formulate error reports.

As part of these system tests, the new version of the programme is tested by our employees in a realistic test environment, just as a user would later do in the laboratory. Information relevant to the test is also considered in the documentation.

Automated tests

Software is characterised by the fact that it is subject to constant change and new extensions are always being added or existing functions adapted.

Automated tests are created and regularly expanded for these cases so that more complex or critical adjustments do not always have to be tested manually.

Every day, our current 3000 automated tests give us the certainty that the most important functions continue to work without errors.

Would you like to find out more about our quality assurance measures and other topics in diaLIMS?

Send us an enquiry using our contact form and our customer service team will get in touch with you shortly.

We would be happy to visit you at your premises and present our software solution for your company.

A remote presentation is also possible without any problems.

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